New Zealand's No#1 Online Incontinence Product Specialist

Auto-Ship Information

Auto-Ship from ContinenceCare is a reliable and discreet service that saves you money, time and stress. With Auto-Ship your products are sent to you, when you need them, at a discounted rate.

 Stress and Worry Free   |   Never Run Out Again   |   Reliable and Discreet 

Question: How do I set up Auto-Ship?

Answer: It is very easy. Select the product you require. Select "Auto-Ship and save 5%" and choose how often you require the product delivered to you. Click "Add to Cart".

Question: How often can I choose to have my Auto-Ship product discreetly packaged and delivered?    

Answer: With Auto-Ship you can choose to have your product discreetly packaged and delivered to you; weekly, fortnightly, monthly or every 3 months.

Question: How will I know when my Auto-Ship order has been sent?

Answer: On the day your Auto-Ship order is discreetly packaged and sent you will receive email confirmation that payment has been processed. 

Question: When will my credit card be charged for my Auto-Ship order?

Answer: Your credit card will be charged (at the discounted rate for Auto-Ship orders) on the same day your Auto-Ship order is dispatched. You will be emailed an Online Order Summary prior to payment being processed. Example: If you selected to receive your Auto-Ship order every 2 weeks and you placed your order on the 1st, then your credit card will be charged again and your order discreetly packaged and sent out to you on the 15th.

Question: How do I cancel my Auto-Ship order? 

Answer: You can cancel your Auto-Ship order at anytime. Simply log in and click on the "Orders" button and then click "Cancel Auto-Ship Order" next to the Auto-Ship order you wish to cancel.

Question: How do I view my Auto-Ship orders?

Answer: Log in to your account and then click on the "Orders" button for full details of all your all of your Auto-Ship orders.

Question: Are all Auto-Ship orders sent in discreet plain packaging?

Answer: Yes. All orders are discreetly shipped in totally plain cardboard packaging. We protect and respect your privacy. People will not know what is inside your box from the plain cardboard packaging that we use to ship your order. Only your name and address will be on the address label, nothing else.

Question: What type of payment do you accept for Auto-Ship? 

Answer: We only accept Visa and MasterCard. Alternative forms of payment such as Paypal cannot be accepted.

Question: What happens if my credit card is declined?

Answer: If there is a problem with your payment, you will be sent a notification email and we will attempt to process payment for your order on the next working day.

Question: What happens if my Auto-Ship order is due to be sent on a weekend or a public holiday?

Answer: Your order will be processed and your credit card charged on the next working day. On the day your Auto-Ship order is discreetly packaged and sent you will receive email confirmation that payment has been processed. You can expect to receive your Auto-Ship order within 1-3 working days.

If you have a question that is not addressed above please do not hesitate to Contact Us 

We are always happy to help and will come back to you promptly.