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ContinenceCare Freight Policy

Prompt and Discreet Delivery for all Orders

  • All orders are discreetly shipped in totally plain and discreet packaging.
  • We protect and respect your privacy.
  • People will not know what is inside your box from the plain and discreet packaging that we use. (No need to worry about nosy neighbours or inquisitive in-laws)
  • Only the name and address you provide will be on the address label.
  • Your order will be delivered to you within 1-3 working days. (Deliveries to rural/remote locations could take longer)

When additional Delivery Costs may apply

Free Courier NZ Wide on orders over $100. $7.95 Courier NZ Wide on orders under $100.

The exception to the above delivery costs that may apply are detailed below:

(1) Deliveries to the Outer Islands (Chatham Islands, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island which will incur additional costs. If you are ordering for delivery to one of these locations we will notify you of the additional delivery charges after we receive your order but prior to your order being sent at which time you can choose to accept the additional delivery charges or cancel the order and receive a full refund.)

Authority to Leave

All standard delivery orders will be attempted to be delivered to you with a signature obtained. However, in a situation where a signature cannot be obtained the courier driver has been given authority to leave the parcel in a safe place, unless a signature has been specifically requested. Any special delivery instructions that have been entered in as part of the checkout process will be followed (i.e. Leave in the letterbox or at backdoor). If you would prefer a signed delivery please leave a note in the Shipping Instructions section to let us know. The risk of any loss of, or damage to, the products will pass to you on delivery.

Delivery within New Zealand Only

An overseas order may be placed with a New Zealand delivery address. Currently, we do not deliver outside New Zealand.

Physical Delivery Address is Required

We cannot deliver to a P.O. Box address so please provide a physical address

Delivery within 1-3 days

We endeavour to deliver all items within 1-3 working days of us confirming receipt of your order. Deliveries to rural/remote locations could take longer.