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Returns Policy

No Hassle Return Policy

At ContinenceCare we stand behind our products and services 100%. 

If for any reasons you are not completely satisfied with the products you receive from us, you may return unopened packages for a full, no questions asked refund in the original form of payment. 

We cannot accept returns of product that have been opened or damaged.

Please be aware any delivery fee incurred is non-refundable. You are responsible for the cost of shipping the product back to ContinenceCare.

You can return product to the following address by courier/mail delivery service only:

ContinenceCare Limited c/o
Tournemain Couriers
90 Taonui Street
Palmerston North 4410, New Zealand

Please include a note with your name and email address on it with the returned product.

ContinenceCare Limited does not accept responsibility for items lost in transit while being returned. We recommend that you use a postage service that provides tracking and delivery to the door.
 We will process your exchange or refund within 10 working days of receipt of your parcel.

Faulty or Incorrect Product

In the unlikely event you receive a faulty or incorrect product, please contact us on with full details, photos and your order reference and we will promptly arrange collection and replacement at no cost to you.