If we have not answered your questions please visit our contact page for a prompt response.
Yes please see our Auto-Ship Information.
Yes we sure do. For $9.95 we will discreetly and promptly courier to you up to 5 different product samples/types. If you would like a sample pack, please email your name, address and contact phone number and up to 5 item codes and/or product names to info@continencecare.co.nz or alternatively call 0800 72 38 72 between 9am and 4pm Monday to Friday.
Yes always. Every single order we ship is discreetly shipped in totally plain and discreet packaging. We protect and respect your privacy. People will not know what is inside your box from the plain and discreet packaging that we use. (No need to worry about nosy neighbours or inquisitive in-laws). Only the name and address you provide will be on the address label.
Your order will be delivered to you within 24 to 48 hours from the date of dispatch.
All orders received before 2pm Monday to Friday are dispatched on the same day..
If you live in remote or rural location, delivery could take a day longer.
We are an online only store. Our office and warehouse is located in Palmerston North, New Zealand.
Please click here Auto-Ship Information.
Nope, you don't need to be there. The driver will leave the box at your door or in the location you requested/in accordance with your delivery instructions noted at check out.
We are committed to providing you with the correct product in new condition. See our Product Return Policy.
We ship via Courier Post, Toll Parcel service to provide you with the fastest and most reliable service.
We have a flat shipping rate of $9.95 for all orders under $100. All orders over $100 are free freight.
See our Freight Policy.
Yes, in plain brown cardboard box. Only your address is on the label. No one will be able to tell what is in the box.
Yes we do, it is 0800 72 38 72. The hours are 10am to 4pm Monday to Friday. If we are unable to answer please leave a message, we will get back to your promptly.
The best way is to contact us here.
Yes, we can arrange these please Contact Us and note in the message section your address and the product you would like to receive a sample of. We will courier it to you in discreet packaging along with our latest brochure for your reference.
