ContinenceCare Freight Policy
In short, you as the customer are the most important person. You receiving your order promptly and discreetly is our top priority. If
you have any issues whatsoever please call
0800 72 38 72 between 9am and 4pm Monday to Friday or email info@continencecare.co.nz
If you have received a product from ContinenceCare and wish to return it, please see our Product Return Policy
Will my order be shipped in discreet packaging & when will it be delivered?
- All orders are discreetly shipped in totally plain and discreet packaging.
- We protect and respect your privacy.
- All orders received before 3pm Monday to Friday and sent on the courier the same day!
- People will not know what is inside your box from the plain and discreet packaging that we use. (No need to worry about nosy neighbours or inquisitive in-laws)
- Only the name and address you provide will be on the address label.
- Your order will be delivered to you within 1-3 working days. (Deliveries to rural/remote locations could take longer)
What courier company will deliver my order?
NZ Couriers www.nzcouriers.co.nz or NZ Post www.nzpost.co.nz
If you have a preference, please state this in Comment/Message section of the checkout process and our team will action it
accordingly for you.
What are the freight costs for my order?
Free Courier NZ Wide on orders over $150. $9.95 Courier North Island, $15.95 Courier South Island an additional $5 for rural deliveries.
Can you send my order to a PO Box or Private Bag Address?
Yes, as long as the address is within New Zealand we can send it to you.
Can you send my order to a PO Box or Private Bag Address?
Yes, as long as the address is within New Zealand we can send it to you.
Authority to Leave Standard for all orders sent
Our courier drivers have been given authority to leave your parcel in a safe place at your designated address. This is unless a signature delivery has been specifically requested by you.
Any special delivery instructions that have been entered in as part of the checkout process will be followed (i.e. Leave in the
letterbox or at backdoor).
Delivery within New Zealand Only
An overseas order may be placed with a New Zealand delivery address. Currently, we do not deliver outside New Zealand
Cancellation Policy
We are unable to cancel or amend online orders once your order has been placed. Please ensure all details provided are full and
correct at the time of order.
Delayed Delivery Policy
In the unlikely event your order is delayed, you will be notified and have the option to cancel the order to obtain a full refund.
Multiple Shipments Policy
If your order is sent in multiple shipments (i.e. not all at the same time) we will notify you. This does not happen at ContinenceCare as all items are always on stock to ensure you receive what you want when you need it and are never put on back order!
