Product Return Policy

Our aim is to help you find the correct product. If you order a product and it is not right or the wrong size for you, call us and we will send you free samples of alternatives that will likely work.

Finding the right product, like anything in life, can be a process of trial and error, ContinenceCare will support you or your loved one in this process.

At ContinenceCare we stand behind our products and services 100%. 

If for any reasons you are not completely satisfied with the products you receive from us, you may return unopened packages for a full, no questions asked refund credited to your bank account.

We cannot accept returns of product that have been opened or damaged.

Please be aware any delivery fee incurred is non-refundable. You are responsible for the cost of shipping the product back to ContinenceCare.

You can return product to the following address by courier/mail delivery service only:

ContinenceCare Limited
c/o 15 Barnes Place
Hastings 4120

Please include a note with your name and email address on it with the returned product with your name and bank account number.

ContinenceCare Limited does not accept responsibility for items lost in transit while being returned. We recommend that you use a postage service that provides tracking and delivery to the door. We will process your exchange or refund within 10 working days of receipt of your parcel.

Faulty or Incorrect Product

In the unlikely event you receive a faulty or incorrect product, please contact us on with full details, photos and your order reference and we will promptly arrange collection and replacement at no cost to you.